Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Payrovia platform, websites, APIs, mobile applications, and related services (collectively, the "Service") operated by Payrovia ("Payrovia", "we", "us", or "our"). By accessing or using the Service, you ("Customer", "you") agree to be bound by these Terms.
1. The Service
Payrovia provides a software-as-a-service platform for global payroll, time and attendance, leave management, HR administration, and (where applicable) Employer of Record services across the jurisdictions in which we operate. Specific features, supported countries, and statutory modules available to you are described in your order form or subscription plan.
2. Accounts & access
2.1 Eligibility
You must be a legal entity authorised to enter into a binding contract to use the Service. By using the Service, you represent that the individual accepting these Terms has the authority to bind your organisation.
2.2 Account security
You are responsible for safeguarding credentials, configuring access controls, and promptly notifying us of any unauthorised use of your account. We strongly recommend enabling multi-factor authentication and following the principle of least privilege when assigning roles.
2.3 Authorised users
You may grant access to employees, contractors, and advisors solely for your internal business purposes. You are responsible for the acts and omissions of your authorised users.
3. Subscription, fees & payment
Fees, billing frequency, included countries, and headcount tiers are set out in your order form. Unless otherwise agreed, fees are payable in advance and are non-refundable. Payrovia may suspend the Service for non-payment after reasonable notice.
Statutory filings, EOR placements, and bank disbursements may incur additional pass-through costs that are billed separately and disclosed in advance.
4. Customer data & ownership
You retain all rights, title, and interest in the data you submit to the Service ("Customer Data"), including employee records, payroll inputs, and uploaded documents. You grant Payrovia a limited, worldwide licence to process Customer Data solely as necessary to provide the Service, comply with legal obligations, and improve the Service in accordance with our Privacy Policy.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent, or infringing purpose;
- Submit data that violates applicable employment, tax, or data protection laws;
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by mandatory law;
- Use the Service to build a competing product;
- Probe, scan, or test the vulnerability of the Service without our prior written authorisation;
- Resell or sublicense access to the Service except under a written partner agreement.
6. Statutory compliance & calculations
Payrovia maintains effective-dated statutory rate registries, filing templates, and labour rule sets for the countries we support. We use commercially reasonable efforts to keep these current with published government sources. However, you remain responsible for the accuracy of the inputs you provide, the timely submission of statutory filings (unless we contractually agree to file on your behalf), and for engaging local advisors where your circumstances require it.
7. Employer of Record (EOR) services
Where EOR services are part of your plan, additional country-specific terms apply. The EOR entity acts as the legal employer of record for placed workers, while you remain operationally responsible for day-to-day direction, performance management, and compliance with your own internal policies. Specific obligations are set out in the EOR addendum to these Terms.
8. Service levels & support
We will use commercially reasonable efforts to make the Service available with 99.9% monthly uptime, excluding scheduled maintenance and force majeure events. Support response times, escalation paths, and service credits are described in the Service Level Schedule applicable to your plan.
9. Confidentiality
Each party will protect the other party's confidential information using at least the same degree of care it uses to protect its own, and in no event less than a reasonable standard of care. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
10. Intellectual property
Payrovia and its licensors own all rights, title, and interest in and to the Service, including all software, documentation, and trademarks. No rights are granted to you except as expressly set out in these Terms.
11. Warranties & disclaimers
We warrant that the Service will materially conform to its documentation. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND PAYROVIA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Payrovia does not provide legal, tax, or accounting advice; outputs from the Service are tools, not advice.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO PAYROVIA IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
13. Indemnification
You will defend, indemnify, and hold harmless Payrovia from third-party claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law. Payrovia will defend you against third-party claims that the Service infringes intellectual property rights, subject to the limitations herein.
14. Term & termination
These Terms apply for the duration of your subscription. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination, your access to the Service ceases; we will make Customer Data available for export for at least 30 days, after which we may delete it in accordance with our Privacy Policy and data retention schedule.
15. Changes to the Service or Terms
We may update the Service and these Terms from time to time. Material changes will be communicated in advance via email or in-product notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Governing law & disputes
These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws principles. Disputes will be resolved by binding arbitration in Singapore under the SIAC Rules, unless local mandatory law requires otherwise for your jurisdiction.
17. Contact
Questions about these Terms: [email protected].