01
HR helpdesk and service cases
Capture employee HR requests by category, assign owners and set priorities. Follow case notes, escalations, service levels and resolution alongside the employee's case history.
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Employee services
Employee requests, expenses and documents in one place.
Give employees self-service tools to find answers, submit HR requests and access documents. HR follows cases, signatures and asset work, with employee relations and safety records organized within the relevant processes.
Employee services
Support people and keep the supporting records organized.
02
Knowledge and self-service
Publish employee knowledge articles and FAQs with categories and search. Let employees review supported profile information, payslips and HR requests through self-service and mobile services.
03
Documents and electronic signatures
Keep an employee document vault with templates, versions and access controls. Generate documents, route approvals and send signature requests with signer assignments and workflow history.
Explore documents & signatures04
Contracts and certificates
Maintain employment contracts, amendments and renewals. Monitor expiry dates, follow acknowledgments and signature routing, and prepare available employment certificates for employees.
Explore documents & signatures05
Assets and workplace requests
Track equipment requests, approval, fulfillment and employee custody. Maintain the asset register, transfers, returns and overdue items, including equipment kits for new employees.
Explore employee assets06
Employee relations and safety
Record grievances, disciplinary cases and supporting evidence. Maintain hazards, incidents, safety training records and return-to-work plans within their relevant workflows.
Explore relations & safetyService participation
Give requests an owner and employees a way to follow them.
01
Employees
Find policies and FAQs, access personal services and submit requests. Review the documents, assets and payroll information available to them through their employee services.
02
HR service teams
Assign cases and follow priorities, escalation and resolution. Use the employee's records and request history to understand the question and retain the work done to answer it.
03
Managers and support teams
Participate in relevant approvals, asset work and employee processes. Follow the tasks assigned to them and contribute information required by the responsible HR team.
Service process
Carry a request through review to its recorded outcome.
Find an answer or raise a request
Employees search knowledge content or submit an HR request. The category and employee context help the service team identify the work required.
Assign and resolve the work
Set the owner and priority, record notes and follow any escalation. Bring in document, asset or other relevant processes where the request requires them.
Retain the outcome
Record the case resolution and keep the request history available. Review service demand and knowledge use to guide future content and administration.
Show us the work
you want to improve.
Tell us where the work gets difficult. We'll tailor a walkthrough to your people, countries and priorities.
Book a demo ↗ Business details only. Please do not share employee, salary, bank or tax data.Can we start with HR?
Yes. Tell us which records, hiring, development or employee-service workflows you need. Your proposal confirms the features, implementation work and country scope included.
Is every country available?
Availability is confirmed for your country, worker types, pay cycle and output channels before implementation. A country page is an invitation to discuss scope.
Is Payrovia suitable for one company?
Yes. One employee record can support a single company in one country or a group operating across countries. The setup reflects your structure, access requirements and local workflows.